1. What payment methods do you accept?
2. Can I order by Phone?
3. Do you accept checks/money orders?
4. Do You Charge Taxes on Purchases?
5. Do you have money back guarantee?
6. How do I know if an item is in stock?
7. How many days will it take for delivery?
8. What is your return policy?
9. What Methods of Shipping Do You Have?
10. Where do you ship to?
11. Do You Ship Overseas?
12. Do you send out catalogs of your Products?
13. Where is my order?
14. If an item is out of stock, how long does it take for this item to become available again?
15. What are the different types of solar landscape lights?
16. How do solar lights store energy and how do they work?
17. How long do they stay on?
18. What advantages do solar lights offer?
19. Where is the best place to install solar landscape lights?
20. What sort of Maintenance is required?
21. Are solar lights as bright as regular lights?
22. How often do batteries need replacing?
23. How easy is it to install solar landscape lighting?
24. Will the solar lights work immediately?
25. Will my solar lights turn on automatically?
26. How do I know that my order was received by Solar Source Central?
27. How much do you charge to ship my order?
1. What payment methods do you accept?
We accept: Visa, Mastercard, and Discover.
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2. Can I order by Phone?
No, we are sorry but we currently do not take phone orders.
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3. Do you accept checks/money orders?
We are no longer accepting checks or money orders. We only accept payments via credit cards.
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4. Do You Charge Taxes on Purchases?
Orders shipped within CA have a 7.75% Sales Tax added for most Counties. Some Counties or cities may have a slightly higher rate due to local initiatives. For all other states there is no sales tax.
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5. Do you have money back guarantee?
We have a 30 day limited warranty on the products we sell. If your product has been opened and used, we cannot issue a refund for your order. If you receive an order that is defective upon receipt we can replace it with the same item or give you a refund.
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6. How do I know if an item is in stock?
Inventory is kept in real time from our local inventory system. You will be notified after the order is placed if an item happens to be out of stock and given options on a replacement item instead.
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7. How many days will it take for delivery?
We strive for delivery within 7 days after the order is placed. Normally, if there is any delay, you will be notified.
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8. What is your return policy?
Solar Source Central wants you to be 100% satisfied with your purchase. If for any reason you are not satisfied, you may return your product, provided it is in unused condition, and it is within 5 days of delivery. To receive a refund/exchange from Solar Source Central, items must be returned within 5 days, with shipping and insurance prepaid (sorry, no C.O.D's can be accepted). Unfortunately, the original shipping fees cannot be refunded. Before returning any item, please use our contact form to request a Return Merchandise Authorization (RMA) number. No returns of any type will be accepted without an RMA# (which is valid for 5 days).
Damaged/Broken Products
If an item is received damaged or broken, notify the shipper immediately then contact us so that we may remedy the situation. We carry a 30-day warranty period on all products; you may return your product, providing you contact us and return the damaged product within 30 days of your invoice date. Please retain the tracking numbers and keep all damaged goods / packaging for later inspection. Before returning any item, you must first email our returns department for a Return Merchandise Authorization (RMA) number. No returns of any type will be accepted without an RMA number.
Terms
-Shipping and Handling Fee are non-refundable.
-Return items are all subject to a 20% restocking fee.
-Return or refund can take up to 4 weeks to process.
-Original receipt and Invoice # required for any return and refund.
-All returns must have a RMA # (Return Authorization Number) from us to be accepted.
-All items must be in new and resalable condition, including the original box, packaging, and accessories.
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9. What Methods of Shipping Do You Have?
We only ship via UPS Ground or UPS Express. Ground orders typically arrive within 7-8 days after an order is placed.
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10. Where do you ship to?
We ship to all 50 states. We cannot ship orders internationally.
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11. Do You Ship Overseas?
Not at this time. We currently only ship inside the United States.
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12. Do you send out catalogs of your Products?
We do not have a print catalog to send out. We keep our prices lower by keeping everything online.
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13. Where is my order?
We get this question all of the time. You can track your order 24 hours a day by clicking here and inserting your tracking number or you can contact us and someone will be able to tell you order status right away.
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14. If an item is out of stock, how long does it take for this item to become available again?
We normally stock 95% of our products at any given time, but out of stocks occur on occasion. Items that are out of stock, are usually back in stock in 3-4 weeks. Since most of them come from overseas, this time can change though.
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15. What are the different types of solar landscape lights?
There are several types of solar landscape lights.
Accent Lighting - Intense light is focused on a specific object to contrast it against a dark background. You can use spotlights or mini spread lights for accent lighting.
Tier lights - Direct light downward on the ground or shrubs and minimize glare, making them ideal for lighting walks and steps.
Floodlights - Direct bright light upwards, they are a good choice for eliminating dark areas around windows and doors.
Spotlights - direct light upwards at controllable angles to illuminate statuary and highlight landscaping fences and architectural surfaces.
Low fixtures - Contains the light close to the ground, perfect for landscape borders and driveways.
Taller fixtures - Spreads the light over larger areas and can be used in gardens, patios or walkways
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16. How do solar lights store energy and how do they work?
Solar lighting is the safest and easiest kind of outdoor lighting to install. Each light has a small photocell device built-in to the fixture that converts sunlight into electrical energy. This energy is stored in highly efficient rechargeable batteries, used to light the fixture at night. This component knows when the light level is low and switches the light on. Make sure there are no other strong light sources near by that can affect the photocell because if it is not dark enough the fixture may not automatically switch on
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17. How long do they stay on?
The length of time that the lights stay on depends on the amount of sunlight received during the day. Most solar lights stay lit for up to 8 or more hours with fully charged batteries. All solar lights require unobstructed sunlight during the day to recharge their batteries.
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18. What advantages do solar lights offer?
Solar lights are very easy to install and require no wiring. Because solar landscape lights run on the sun's energy, they cost nothing to operate. Another advantage of buying solar lights is that LED bulbs will never burn out during the lifetime of the product. Low voltage incandescent and fluorescent systems need bulb replacements often and add cost and inconvenience to the product.
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19. Where is the best place to install solar landscape lights?
Our solar lights can be installed anywhere they will receive sunlight; the brighter and more direct the sunlight, the better the charge. The powerful solar panels collect natural sun light and charge the internal rechargeable batteries during the day. As night falls these solar lights will activate and can shine for up to 8 hours when fully charged.
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20. What sort of Maintenance is required?
There is virtually no maintenance required except for occasional cleaning of the panel surface to keep it free of dust and dirt, and replacing the batteries when required.
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21. Are solar lights as bright as regular lights?
Solar lights are usually not as bright as other forms of outdoor lighting. Solar landscape lighting offers a softer, more subtle accent lighting that makes your garden or landscape look stunning in the dark.
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22. How often do batteries need replacing?
Most of the products we sell use regular AA type rechargeable batteries. These are inexpensive, commonly found and easily purchased from any good battery retailer. These batteries are designed to withstand a minimum of 1000 deep discharges, which is at least 1000 nights of light. Replacement is quite easy to do and instructions provided give more information on this procedure.
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23. How easy is it to install solar landscape lighting?
Our products are very easy to install. No real skills are required and often the only tool necessary is a screwdriver. Operating instructions come with every product.
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24. Will the solar lights work immediately?
Usually, our lights work straight out of the box. However, if the batteries are low, upon receipt, we recommend that the light be placed in a sunny location to fully charge for up to 1-2 days before first use. If the product has an on/off switch then it is best to leave it in the 'off' position until it has had its first initial charge. After this time, the switch may be left on and the light will operate without further attention.
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25. Will my solar lights turn on automatically?
All our solar lights turn on automatically at dusk and will stay on up to 8 hours. Each light has a small photocell device built-in to the fixture. This component knows when the light level is low and switches the light on.
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26. How do I know that my order was received by Solar Source Central?
When you place your order, you will receive a return email confirming your order from Solar Source Central.
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27. How much do you charge to ship my order?
All shipping costs are based on the weight of your shipment. This is automatically calculated for you by UPS
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